Cross Cultural Executive Coaching

Ametek

Background

Ametek Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annualised sales of $3.4 billion.

Ametek has 13,300 colleagues working in more than 100 manufacturing facilities with over 100 sales and service centres around the world. VBL works closely with the Director of Human Resources for - EMEA, Brazil, Russia & India.  We provide support and offer leadership solutions for the wide ranging needs of their people located across half the globe. One of the leadership solutions VBL provide to Ametek is Executive Coaching, especially when senior managers are new in post or are managing an important or challenging aspect of the business.

Solution

The Country Manager for India had been successful in growing the Ametek business from its base in Bangalore. The HR Director asked VBL if they would assign an Executive Coach to the India Country Manager to support them in developing their skills and raise their awareness around working in a global organisation. Specifically, the Country Manager from India needed to work closely with the German division of the business and make regular presentations to the Executive Board in Pennsylvania USA. Although well-travelled and an experienced manager, it was felt that some very specific one-to-one coaching on cross cultural awareness would refine and develop the multicultural skills of the manager. An initial chemistry meeting set the objectives for coaching followed by six coaching sessions over an 8 month period of time. A combination of face to face (usually at a suitable location near Heathrow airport) and Skype sessions, supported with emails and short telephone calls, meant all objectives were achieved.

Outcomes

Having an Executive Coach, for a set period of time, paid for by the company was very motivating for the India Country Manager. Together with the coach, they were able to work on developing a range of multicultural skills identified in feedback from the Executive Board and other senior managers. The Executive Board are delighted with the improved quality of communication through reports and live presentations now given. The use of language and the style has changed significantly so that all recipients have a much clearer understanding and awareness of the India business. Relationships are stronger and the trust and rapport between divisions of the business have improved significantly.